Administration
Health and welfare administration
Healthy people drive healthy business. And engaged employees make better health-related decisions.
Whatever your needs, we design the right solution for you. From fully outsourced to co-sourced options, we have the expertise to manage your benefits and communicate those benefits to your people. Our experience covers active and retiree plans, voluntary benefits, eligibility management, enrollment, premium billing, dependent eligibility verification, and beneficiary management. Our solutions are highly configurable and personalized, providing flexibility and choice in meeting the needs of your business — and your people.
Here are just a few of the things you can expect when you outsource your health and welfare administration to Buck:
User-centric technology
Our highly-configurable platform integrates the benefits and services you need with a highly-personalized benefits experience available from our front-end user experience and delivered through a combination of website, mobile, and outbound communication.
Actionable analytics and reporting
Our on-demand and dynamic analytics provide full visibility into opportunities for your organization to reduce cost, improve member health, and manage health risk. Our advanced analytics provide real-time insights aligned with your objectives that deliver measurable return on investment
In-house consulting
Seamless coordination across administration and consulting drives plan management and operational efficiencies. Our consulting team includes experienced actuaries, clinicians, pharmacists, and compliance experts who develop plan design strategies that improve employee health outcomes, increase productivity, educate employees, and reduce costs to help you achieve your long-term business goals.
Decision support tools
Our extensive analytics and recommendation engines give your employees access to a wealth of knowledge. We also provide plan comparisons, learning tools, and education on insurance needs.
Open enrollment communication
Open enrollment is an annual opportunity to help your people understand how the benefits you offer can help them make informed and cost-effective choices to manage their health and plan for health-related expenses. Our award-winning communicators make sure you’re sharing details of your plans across channels to drive participation and maximize the effectiveness of your programs.
Change management communication
Successful change initiatives require a clearly articulated vision, a well-understood strategy, and buy-in among stakeholders. Effective change communication needs to look beyond just getting information out to stakeholders — it needs to look at what’s happening across the whole organization, with a focus on leadership and governance. Our approach to change communications builds in tools and processes aimed at minimizing risk and maximizing the impact of your communication to ensure a successful outcome.
HIPAA operational reviews
Our operational review of your health plan focuses on its compliance with HIPAA privacy and security. This review, handled by compliance and security experts, provides a comprehensive overview of how your privacy standards are being upheld.
Compliance reviews
Our compliance reviews are part of the continual process of plan oversight and governance. Undergoing periodic compliance reviews may result in less costly correction penalties and a reduction in the time and expense of dealing with agency audits.
Compliance consulting
We keep your plans in compliance by assisting with day-to-day administration and documentation (e.g., drafting plan documents and amendments, summary plan descriptions, and other communications, administrative forms, and procedures) and advising on plan processes and governance (including fiduciary matters). In addition, we can provide practical guidance on resolving compliance questions and issues.
Solutions
Recordkeeping and administration
Our tools provide easy access to health data and financial benefits, including flexible spending account and health savings account information. And with aggregated participant data, accurate information, and on-demand reporting at their fingertips, your senior executives also benefit from information that supports strategic decision-making.
Participant contact center
We see every employee contact as an opportunity to enhance the employer-employee relationship and empower informed decision-making. Your people can access web-based administration tools, intuitive modeling and decision-support tools, and customer care telephone support to make smarter choices that lead to better health and lower health care costs.
Technology innovation
Our web portal is an employer-branded gateway that serves as a front-end entry into all your administrative applications. With easy-to-use tools for employees, executives, and HR users, we can integrate your other talent management and retirement systems into the portal, giving your employees access to all their HR and benefits programs from the same place, with a consistent, user-centric experience every time.